Group Reservations Coordinator for Bellagroup

Er du vores nye kollega?

Bellagroup is looking for a Group Reservations Coordinator to the Groups
Team. 

This position requires you to be able to think and act with independence and individuality. You should thrive in a “trouble-shooting” environment, where a critical and creative analytical approach is needed to manage our guests’ challenges. Confidence in your solutions and good communication skills to convey them are other key elements of success in this position.

Om jobbet?

We offer:

  • A challenging job in a great team with focus on mutual respect and open dialogue
  • A fast-moving working environment where we take care of each other
  • A unique cooperation between Bellagroup, IHG and Marriott – a world of
    different brands
  • A job with room for independence where you are expected to create great results
  • A great company with a lot of career opportunities

Opgaver

Together with our amazing team, you will be responsible for the following tasks:

  • Handle all group reservation requests for our hotel properties via telephone, e-mail,
    and internet in a friendly, efficient, and prompt manner.
  • To secure and achieve our revenue targets.
  • To secure a positive and good working relationship in our team and with other
    departments
  • To ensure Bellagroup’s objectives are met in regards in all
  • Be a role model and take pride in sustaining an excellent service level towards clients
    and co-workers.
  • To be a professional and ensure the team delivers a stable and reliable effort towards
    clients as well as in house.
  • Answer all phone calls promptly and in a friendly manner.
  • Process and respond to reservation requests efficiently and effectively.
  • Handle group reservation requests from other departments.
  • Understand the hotel’s group cancellation policies.
  • Understand the hotel’s no-show policies.
  • Understand the hotel’s credit policy and ensure this is adhered to in terms of deposit
    requests and prepayment.
  • Manage the aftersales follow up procedure.
  • Check all traces daily.
  • Check all necessary reports daily.
  • Be aware at all times of the selling status, rates, packages, and groups coming into
    the hotels.
  • Ensure you have a complete understanding of MARSHA, Concerto, OPERA PMS,
    GXP etc.
  • Know the contents of the Marriott Bonvoy, the IHG Rewards program, Rewarding Event and Business Points for groups.

Om dig

Professional skills:

  • Telephone sales skills
  • Experience with multi-brand selling
  • Good knowledge of MS word and Excel
  • Experience with Opera for hotels as well as MARSHA
  • Good understanding of yielding
  • A bachelor in Hospitality Management or similar

 

What we also expect from you:

  • Solid knowledge of the hotel business, preferably Sales departments
  • Good communication skills
  • Flair for numbers
  • A positive and outgoing mindset
  • Readiness to help – guests as well as colleagues
  • Business acumen
  • Fluency in Danish, English – other languages are a plus

Yderligere information

Professional skills:

  • Telephone sales skills
  • Experience with multi-brand selling
  • Good knowledge of MS word and Excel
  • Experience with Opera for hotels as well as MARSHA
  • Good understanding of yielding
  • A bachelor in Hospitality Management or similar

 

What we also expect from you:

  • Solid knowledge of the hotel business, preferably Sales departments
  • Good communication skills
  • Flair for numbers
  • A positive and outgoing mindset
  • Readiness to help – guests as well as colleagues
  • Business acumen
  • Fluency in Danish, English – other languages are a plus

Om Bellagroup
Bellagroup er blandt Danmarks største virksomheder inden for hospitality. Bellagroup har som udgangspunkt to forretningsben: Venues og hoteller.

Venuedelen består af Bella Center Copenhagen, Bella Arena og Bella Sky Conference & Event, CIFF Showrooms og International House. Bellagroups egenproduceret store events er bl.a. CIFF (Copenhagen International Fashion Fair), Bogforum og LEGO World.

I hoteldelen driver Bellagroup tre hoteller med internationalt anerkendte brands: Crowne Plaza Copenhagen Towers, AC Hotel Bella Sky Copenhagen og Copenhagen Marriott med til sammen næsten 1.600 værelser.

Bellagroup har over 160 møde- og konferencelokaler og samlet ca. 200.000 kvadratmeter, med plads til over 30.000 gæster.

Annonce oprettet

29/11/2021

Ansøgningsfrist

31-03-2022

Enhed